Holding deposit - Capped at 1 weeks rent (only applicable where the Landlord has withdrawn the offer)

Security Deposit - Capped at 5 weeks rent for annual rental under £50,000, or 6 weeks rent for annual rental over £50,000

Rent - The agreed monthly rent as stated in the AST contract

Changes to tenancy - Capped at £50 including Vat

Early termination charge - Not exceeding the landlord’s financial losses

Late payment of rent - Interest of 3% above BoE base rate for each day the rent is late, once it is four weeks’ overdue

Replacement keys - Reasonable costs as charged by the supplier or the option for the tenant to purchase directly themselves

Utilities, council tax, communication services, TV Licence etc - Tenants own responsibility unless otherwise stated in the Assured Tenancy Shorthold (AST) contract

Client Money Protection Scheme Membership - Membership number: CMP013570

Property Redress Scheme Membership - Membership number: PRS047067