Report an Issue

If we are managing your property, we will be your main point of contact for any issues you may have. In the case of emergencies that may fall outside of our remit please note the following:

All maintenance must be reported via our Maintenance Report Form at the bottom of this page. We aim to complete all maintenance requests in line with our response times listed below. However please note that reporting your maintenance issue through another channel may lead to delays.

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Fees

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Holding deposit - Capped at 1 weeks rent (only applicable where the Landlord has withdrawn the offer)

Security Deposit - Capped at 5 weeks rent for annual rental under £50,000, or 6 weeks rent for annual rental over £50,000

Rent - The agreed monthly rent as stated in the AST contract

Changes to tenancy - Capped at £50 including Vat

Early termination charge - Not exceeding the landlord’s financial losses

Late payment of rent - Interest of 3% above BoE base rate for each day the rent is late, once it is four weeks’ overdue

Replacement keys - Reasonable costs as charged by the supplier or the option for the tenant to purchase directly themselves

Utilities, council tax, communication services, TV Licence etc - Tenants own responsibility unless otherwise stated in the Assured Tenancy Shorthold (AST) contract

Client Money Protection Scheme Membership - Membership number: CMP013570

Property Redress Scheme Membership - Membership number: PRS047067